With this connection type, there’s no need for the end-user to actively engage in the support sessions, and it’s especially useful when technicians will likely need to access the device in the future. In the second type of session, an unattended session, IT admins can choose from the list of hosts displayed in the Dameware admin tool.

IT admins can use these attended sessions in cases where they rarely or will likely never support the user again in the future. The session disconnects when either the technician or the customer ends the session. In an attended session, a Dameware technician initiates an attended session from within the Dameware remote desktop management tool on an as-needed basis. To best support end-users and quickly resolve issues, Dameware remote desktop support tools offer two types of remote host internet sessions. Adopting easy-to-use remote desktop management software helps make troubleshooting a critical incident faster, no matter where network issues arise. Using Dameware Remote Support ® for remote desktop administration, IT professionals can access network-connected computers and devices regardless if they’re powered off, sleeping, hibernating, or crashed, thanks to built-in Intel vPro with Intel Active Management Technology or Wake-on-LAN (WoL) support capabilities. This remote desktop administration tool enables IT teams to offer better access support by allowing IT admins to connect instantly to any computer or device on their network, regardless of location, with only a few clicks. SolarWinds ® Dameware ® remote desktop management software offers affordable, reliable support to end users anywhere, anytime (including B2B clients) for simplifying and optimizing remote desktop administration. How does remote desktop administration work in Dameware?.

Remote desktop management